WarningSH-2 · Shipping Policy
Sellers must consistently ship within their stated processing times
What Etsy says
Sellers must specify their shipping costs and processing times in their listings, and ship items promptly after they are sold. If you can't get the order in the mail by the last day of your processing time, you must extend the processing time officially through the Orders page, or cancel the order.Read Etsy's full Shipping Policy
How to stay compliant
- Review all your active listings and update processing times to accurately reflect how long it takes you to make and ship each item.
- For custom or personalized items, set processing times that include production time — not just shipping time.
- If you receive an order you cannot ship within your stated time, extend the processing time through Shop Manager > Orders before the deadline passes.
- Consider enabling 'Shipping notifications' so buyers are informed automatically when their order ships.
Effort: low · 30-60 minutes
Suspended over this rule?
Generate a complete, ready-to-submit Etsy appeal for this exact violation in about 5 minutes.
Related shipping policy rules
- Sellers must ship orders; failure to ship purchased items is a policy violationSuspension risk
- Sellers must ship to the buyer's address as provided on Etsy at time of purchaseWarning
- Sellers must not mark orders as shipped before shipping, or upload false or invalid tracking numbersSuspension risk
- Sellers must use legal shipping methods; prohibited carriers or illegal shipping violates policySuspension risk